Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Winnetka respects your privacy. This policy explains what information we collect when you visit our website or contact us for water damage restoration services, how we use it, and the choices you have. We keep it simple and straightforward.

Information We Collect

When you contact us, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about the water damage you need help with.

When you browse our website, we automatically collect some technical information. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit.

We do not collect payment card details on this website. If payment is needed, our team handles it securely through our office.

How We Use Information

We use your contact details to respond to your request, schedule your water damage inspection or repair, and keep you updated about your service.

We use technical and usage information to improve our website, understand which pages are helpful, and make sure our site works properly on all devices.

We may use your email or phone number to follow up about your service or send occasional updates about our company. You can opt out of marketing messages at any time.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you use it.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.

We use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device until they expire or you delete them.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools help us see which pages are popular and where we can improve.

These third-party providers have their own privacy policies. We do not control how they handle your information, but we choose providers that respect user privacy.

We may also use third-party tools for communication, scheduling, or customer relationship management. These tools only receive the information needed to perform their function.

Data Sharing and Disclosure

We do not sell or rent your personal information to anyone. We share your information only in the limited situations described here.

We may share your information with trusted service providers who help us run our business, such as scheduling software, email providers, or payment processors. These providers are required to keep your information confidential.

We may disclose your information if required by law, such as in response to a court order, subpoena, or legal process. We may also disclose information to protect the safety, rights, or property of our company, our customers, or the public.

Data Retention

We keep your personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we securely delete or anonymize it. How long we keep it depends on the type of information and why we collected it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. These steps include physical, electronic, and procedural safeguards.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

If we become aware of a data breach that affects your personal information, we will notify you as required by applicable law.

User Rights

You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete that information.

You may opt out of receiving marketing emails or calls from us at any time. Just let us know and we will update your preferences.

California residents have additional rights under the California Consumer Privacy Act (CCPA). You can request to know what personal information we collect, request deletion, and opt out of the sale of your personal information. We do not sell your personal information.

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within the time required by law.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

You can reach us by phone at (833) 321-7153 or by email at info@waterdamagerestorationwinnetka.com. You can also write to us at our office in Winnetka, California.

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